Free delivery for orders over $240
Discreet Plain Packaging
We ensure all parcels are in plain packaging for discreet delivery of your medicines and pharmacy goods. The packaging does not contain any branding on the outer packaging.
How can I track my order?
All orders can be fully tracked from your dispatch email and in your online account. You will also receive an email and/or SMS notification from your courier of choice with your tracking information. Your tracking will be live from the evening that your order is dispatched.
The courier will notify you of the day of your delivery with an estimated time slot.
How long will my order take to be delivered?
Orders can be delivered as quickly as the next working day.
We aim to dispatch all orders placed before 15:00 on the same working day. Any orders received after 15:00 or over the weekend will be dispatched the next working day. Orders will not be dispatched on weekends or bank holidays.
Estimated delivery dates are provided after placing your order and the courier will notify you with a date and time window when the parcel is ready to be delivered. You can follow the progress of your parcel using the tracking link provided in your dispatch email.
All orders are subject to approval by our team of doctors and pharmacists. Your delivery date is subject to your consultation being approved by our healthcare team.
Will my parcel fit through the letterbox?
Where possible, we will attempt to package all small parcels to fit through your letterbox in tamper-proof packaging.
When you select your delivery address, you will be given the option to confirm that it is safe and appropriate for a package containing medicines to be posted through your letterbox, if the carrier is able to do so. Do not select this option if it is not safe for the package to be posted through the letterbox, for example, due to animals or small children being able to access your post.
We will confirm in the checkout whether you parcel is likely to fit through the letterbox.
Are there any other options for delivery?
You can use the tracking links that you receive once your order has been dispatched to make the following adjustments to your delivery, directly with the courier:
Update delivery location – add a Safeplace, preferred neighbour, or update your delivery location to a local Post Office or via any other service.
Do I need to sign for my delivery?
Deliveries containing pharmacy-only or prescription medicines may require a signature on receipt. You will be notified that your order requires a signature on receipt in the checkout.